All Sound Ideas Hard Drive sales are final. We stand behind the quality of our product by providing this warranty.

If a registered Sound Ideas Hard Drive crashes and can no longer be accessed, the following warranty will apply.

For any crash reported within 12 months (1 year) of purchase, Sound Ideas will replace the hard drive with all of the contents supplied in the original purchase free of charge, upon return of the non-operational hard drive and cables to Sound Ideas for full inspection.

For any crash reported more than 12 months (1 year) after purchase, Sound Ideas will replace the hard drive with all of the contents supplied in the original purchase, but a fee will be charged for this replacement service. The customer will not have to pay for all of the libraries included in the original hard drive, but they will have to pay a replacement fee equivalent to the value of the hard drive itself, plus an administrative charge that will cover the cost of re-creating the hard drive and shipping charges. The customer will be required to return the non-operational hard drive to Sound Ideas before the hard drive can be replaced.

NOTE: This warranty does not apply to (i) any damage arising from failure to follow instructions relating to the product's use (ii) to cosmetic damage (including but not limited to scratches, dents and broken plastic on ports) (iii) to damage caused by accident, abuse, misuse, flood or water damage, fire, earthquake or other external causes or (iv) if the Sound Ideas serial number on the product has been removed or defaced.

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