Welcome!
The Sound Ideas secure e-commerce enabled Web site is available to facilitate your purchases of professional quality sound
effects, royalty free music and production elements products 24 hours a day, 7 days a week.
All online orders are processed through our secure server and personally fulfilled by our dedicated staff, so your satisfaction
is guaranteed - that's our promise to you.
This page should answer most of your questions about placing an order on our Web site, but if you require any additional
assistance, please feel free to contact us via the communication method of your choice - telephone, fax or email. Our Order
Department can be contacted directly via email at customerservice@sound-ideas.com.
Table of Contents
How to Place an Order
Pricing, Sales Tax & Methods of Payment
Shipping Destinations, Costs & Options
Customs Duties & Taxes
Order Changes & Cancellations
Damaged Goods & Returns
Security & Privacy
About Our Cookies
Product Assistance & Personal Order Requests
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How to Place an Order
Add a product to your shopping cart by clicking on its BUY NOW button - you will find these buttons on our product pages and
next to each product name on the Price Info page.
When you click on a product's BUY NOW button, the contents of your shopping cart will be displayed - this information is
also displayed when you click on any of the VIEW CART buttons that are placed on pages throughout the Web site.
While viewing the contents of your shopping cart, you can change the quantity of an ordered item or remove it from your
cart. The item's price and the total value of your current order are shown and you can update the totals after you have made
changes - simply press the EDIT button to complete the change. Enter your email address here too if you would like to have your shipping and/or billing details and telephone number automatically entered for your next order. From this page, you can then choose to:
Empty Shopping Cart
- our system will empty your shopping cart & return you to the last page visited
Continue Shopping
- our system will return you to the last page visited
- use the BUY NOW or VIEW CART buttons to return here later & process your order
Complete Purchase
- you will be prompted to provide and confirm your shipping & payment information
- an email will be sent to you directly to acknowledge receipt of your order
Our order processing system also gives you the option of providing your credit card information to a real person over the
telephone, via fax or via mail, instead of via the Internet simply select the "Mail Fax Phone" option in the payment
type section.
Note that you will not purchase any items and that your online order will not be fulfilled until you have successfully completed
the Complete Purchase section of our site and received a confirmation that your order has been shipped. This confirmation
will generally be sent to you via email, after the email that has been sent to acknowledge receipt of your order.
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Pricing, Sales Tax & Methods of Payment
All prices on the Sound Ideas Web site are quoted in U.S. funds, and all transactions are conducted and charged in U.S. currency.
Sound Ideas accepts the following credit cards for online orders: Visa, Mastercard, American Express, Discover and Diner's
Club. Sorry, but our Web site cannot accept C.O.D. orders or orders made on your existing Sound Ideas account.
 
Shipping Destinations, Costs & Options
Sound Ideas ships to almost anywhere in the world - if your location is served by a courier service that we use, we can deliver
our quality products to you - usually within a week of receiving your order.
All online product orders are shipped at no charge by first class mail or ground service courier. Please see the Customs Duties & Taxes section of this page for details about import duties, which must be paid by you the purchaser.
Wherever possible,
we attempt to ship your order on the day that it is received here in our office. Please note that shipment of orders received
during weekends or Canadian statutory holidays may be slightly delayed.
Rush Service Charges
If you need your Sound Ideas product order delivered on a RUSH basis, we can ship it via overnight courier (for delivery on the next business day) - if we receive
your order by no later than 12:00 noon Eastern Standard Time (Monday through Friday, Canadian Statutory Holidays excluded).
To request RUSH service, use the pull down menu in the Additional Information section of our Shipping Information form. Your
order will be shipped via overnight courier, and we will add the cost of RUSH courier service to the order value charged on
your credit card.
If you require Saturday delivery for your order, please send a separate email to customerservice@sound-ideas.com to request this service, and we will be pleased to get it to you double-fast-quick.
Orders received after 12:00 noon EST will be shipped before the close of the next business day.
If you have any questions about our delivery service or about the status of your order, please send an email to customerservice@sound-ideas.com,
or Contact Us at our local, international or toll-free numbers.
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Customs Duties & Taxes
Your order confirmation will provide the total value of your order and the method of its shipment, and it will confirm that
this amount has been charged to your credit card, but it will not include the value of any local Customs import duties or taxes.
All import taxes and duties are the sole responsibility of the purchaser, and must be paid to the appropriate authorities before
product can be delivered.
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Order Changes & Cancellations
We accept all requests for order changes and cancellations - until your product has been shipped. Simply contact us via email
at customerservice@sound-ideas.com and we will do our best to assist you.
If your request for a change or cancellation is not received before the shipment leaves our warehouse, we ask that you refuse
its delivery and instruct the courier to return it to Sound Ideas, its place of origin.
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Damaged Goods & Returns
We package all goods very carefully for both local and international shipping, but sometimes things get damaged in transit.
Our quality control checks are rigorous, but occasionally a manufacturer's defect escapes our eagle eye inspectors.
If you receive a damaged product from Sound Ideas, please Contact Us immediately to arrange for
its prompt return and replacement.
If for any other reason you are not 100% satisfied with any product purchased from Sound Ideas, we accept product returns
within 14 days, but it is important that you advise us first of your intent to return the product(s). Contact
Us for assistance with your request, and we will be pleased to arrange for a credit or exchange.
Please note that all sales of Soundminer software are final and that returns cannot be processed for this product.
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Security & Privacy
The Sound Ideas Web site provides an industry-standard secure online environment for online transactions. Every effort is made
to protect confidentiality and prevent the loss, misuse or alteration of information provided to us by our Web site visitors.
By using our Web site, you acknowledge that no data transmission that takes place over the Internet can be guaranteed as 100%
secure. As a result, Sound Ideas cannot guarantee that your personal information will not be subjected to unauthorized third
party intrusion. You therefore acknowledge that any and all information provided by you through the interface of this Web site
is provided at your own risk.
Your personal information will not be sold by Sound Ideas, and it will only be used in accordance with our Privacy Policy.
Full details of our privacy and security policies can be found in the Legal Notices section
of this Web site. This section provides the following information:
- our policies concerning your privacy,
- the protection of copyrights and trademarks,
- third party Web sites, products & services that are referred to or linked to on this Web site,
- the security of your online transactions,
- general and specific liabilities,
- our use of your personal information and suggestions,
- how to ask questions, make changes to your personal information or request assistance,
- and the governing law applicable to your use of the Sound Ideas Web site.
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About Our Cookies
The Sound Ideas e-commerce enabled Web site uses the DXCART™ online shopping cart, which utilizes browser cookies to
store the contents of your shopping cart and maintain continuity during your visit.
Cookies are strings of textual information (not executeable files), that are created by a Web server and stored in your
computer, ready for future access. They are coded within the HTML information that is passed between your computer and the
servers of the Web sites you visit, and they are designed to permit you to customize your Web experiences.
Among other uses, cookies can personalize your use of a Web search engine, or they can store shopping lists of items you
have selected while you browse at our e-commerce enabled Web site. Our cookies expire within 48 hours of being set, so if
you do not empty your shopping cart before you leave our site, it will be automatically emptied and all details of your visit
will be deleted when the cookies expire.
In order to access the e-commerce portion of our site, it is necessary to use a Web browser that supports cookies - and
these cookies must be enabled. Current versions of Netscape Navigator and Microsoft Internet Explorer support cookies. Recent
versions of AOL (3.0 and later) include a browser that supports cookies.
If you are using an older browser or an older release of AOL, we recommend that you download a more current version of the
software. For browsers that do support cookies, please refer to the help facility in your browser to determine how to check
your cookie status and enable them if they are turned off. If you continue to have problems even with cookies enabled, please
contact us for assistance at web@sound-ideas.com.
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Product Assistance & Personal Order Requests
Got a question? Not sure which product you require? If our Web site cannot tell you what you need to know, then we're here
to help you. Email your question to us at customerservice@sound-ideas.com
and we'll be pleased to help. Alternatively, feel free to call us during business hours (Monday to Friday, Canadian statutory
holidays excepted: 9:00 am to 5:30 pm, Eastern Standard Time).
If providing your credit card information over the Internet makes you nervous, that's ok. Remember that you can make a personal
order via phone, fax or mail - and that we'll confirm all order details with you by return phone call or fax before we fulfil
the order.
You can also request this service through our secure Web server by using this online order system - provide your credit
card information to a real person over the telephone, by fax or by mail by simply selecting the "Mail Fax Phone" option in
the payment type section. We'll make sure that your order is shipped as soon as possible.
Thank you for choosing Sound Ideas - the one-stop sound effects and music shop!
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